Question 1

New Enrollments

Accepted Answer

Initial Membership will be due and charged at the time of sign-ups. All subsequent automatic debits will be charged monthly on the 25th. The total cost of your membership is due before the first day of class. All members must have a credit card on file. If you wish to pay with other forms of payments prior to the due dates, you may do so and your card will not be charged. If you have not made any payments your card will be charged when we process our tuition. You will also be charged for any outstanding balance that you may have from previous months.
Your spot in a class is only reserved if enrolled and are in good standing financially with our gym.

Question 2

Tuition- How am I billed?

Accepted Answer

Tuition rates at Tri Stars are based on 4 classes each month. The additional 5th week will be added to your tuition when applicable. Therefore your tuition rate and the amount charged on your card may or may not vary from one month to the other. . Your payment must be received by cash or check prior to the 20th or your credit card on file will be charged on the 25th plus a 4% processing fee.

Enrollment is ongoing until you drop. You must drop prior to the 20th of the month in order not to be charged on the 25th through the parent portal.

All members must have a credit card on file. If you wish to pay with other forms of payments prior to the 20th, you may do so and your card will not be charged. If you have not made any payments your card will be charged when we process our tuition. You will also be charged for any outstanding balance that you may have from previous months.

Your spot in a class is only reserved if enrolled and are in good standing financially with our gym.

Question 3

Do we charge a registration fee?

Accepted Answer

Yes, we charge a $35 fee every time you sign up for classes and annually in August each year after that.

Question 4

What are the refund and account credit policies?

Accepted Answer

By enrolling at Tri Stars, you will be on an auto payment plan and will automatically be re-enrolled and charged every month. If you decide to cancel your membership, a 15 day written notice is required. If less than 15 days notice is given, a cancellation fee of half of the next month's tuition applies. Annual Registration Fees are not refundable. ALL refunds are processed within a week and given via a refund check regardless of your form of payment.

Question 5

Credit Cards

Accepted Answer

Everyone is required to have a credit card on file that is in good standing. If you wish to pay by other forms please make payments prior to the 20th of the month. If a payment is not received by the 20th your card on file will be charged for the tuition along with any outstanding balance.

ALL CREDIT CARD CHARGES WILL INCURE A 4% PROCESSING FEE

Question 6

Declined Payments/Returned Payments

Accepted Answer

The fee for a declined credit card or ACH is $10. Please make sure you notify us before we run your card if your card has expired or can not accept any more charges, to avoid the decline fees. You can also update your card info in your parent portal app. Additionally, you must sign a new Auto Debit Form.
Returned Check Fee is $35. You will not be allowed in the class until payment is made in full. You will not get any credit or make-ups for missed classes or be allowed to participate in any other sponsored activities, if you have a balance due.

Question 7

Late Fees/Past Due Accounts

Accepted Answer

Tuition is due on the 25th for the next month. $10 will be charged to all accounts not paid by the 1st of the month. Additional fees of  $10 will be assessed on all accounts past due on the 10th and 20th of the month. Accounts that are more than 30 days past due will not be allowed in classes or activities until the account is brought current. You will not get any credit or make-ups for missed classes or be allowed to participate in any other sponsored activities, if you have a balance due.

Question 8

Do I get a free class?

Accepted Answer

well... if it's not for you then you owe us nothing. However, if you do decide you love it, then your tuition will start with your 1st class.

Question 9

How do I make payments?

Accepted Answer

You must have a credit card on file. You can pay by cash or check anytime before the 25th of the month. On the 25th your card will be charged plus a 4% processing fee.

Question 10

When is tuition due?

Accepted Answer

Tuition is due on the 25th of the month for the next month. For example October tuition is due September 25th.

Question 11

If I enroll mid month will we be prorated? (Copy)

Accepted Answer

Yes, all of our recreational classes are prorated!

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